Refund policy

Returns & Refunds

Azaxotazezojisa
Christian Dr Jocksch
Reformerweg 3, 80331 München, Germany
Email: info@azaxotazezojisa.store
Phone: +49 89 24060400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@azaxotazezojisa.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A reformer, chair, barrel or cadillac must be returned complete and in its original packaging; apparatus that has been assembled and used can usually still be returned within the withdrawal period if it is clean and undamaged. Unused accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the ceiling height for a cadillac or tower and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Springs, ropes, straps, pulleys, upholstery and carriage wheels wear with use and are stocked as spares — this is normal, not a defect; check and replace springs, ropes and straps before they fail. Damage or a hazard from springs not attached correctly or used when worn, from fingers, hair or children caught in the carriage or springs, from a tower or cadillac not secured per the instructions, or from use beyond the user-weight limit is not a warranty defect, and this is exercise equipment used at your own risk, learned with a qualified instructor and within your ability.