Shipping policy

Shipping

Azaxotazezojisa
Christian Dr Jocksch
Reformerweg 3, 80331 München, Germany
Email: info@azaxotazezojisa.store
Phone: +49 89 24060400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Apparatus

Grip socks, loops, wipes, boxes and jumpboards ship by parcel; reformers, chairs, barrels and the Cadillac are heavy and ship on a pallet, often in several cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a reformer or cadillac needs two or more people to move and build. Assemble to the instructions on a level floor, secure a tower or cadillac, and attach and check the springs before use. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.